Annual salary range: A$140-160k base, based on skills and experience.

Location: Remote, east-coast Australia

Type: Full-time

About Osara Health:

Osara Health is a digital health company that empowers people and organisations impacted by cancer to thrive through expertise, empathy, and technology. Our health coaching programs improve clinical outcomes for both patients and caregivers across the US, Canada, Australia and New Zealand.

Role Overview:

We are looking for a leader to join the team as our Head of Customer Growth & Operations.

In this role, you will lead our Customer Success function across Australia and New Zealand (ANZ), shaping strategy and driving growth while ensuring our customers thrive with Osara Health’s products and services.

You will also take on operational responsibilities across the ANZ region, helping set up people and culture initiatives, and working with the Chief Operating Officer to support ANZ operations. 

This role offers a unique opportunity to shape the Customer Success function, work closely with senior leaders in government and industry, and contribute strategically to Osara Health’s mission of empowering people impacted by cancer.

Role and Responsibilities:

• Oversee the ANZ Customer Success function: Guide strategic account planning and ensure strong customer relationships, engagement, and retention across Australia and New Zealand. Take responsibility for customer success outcomes, including high satisfaction, timely renewals, and identifying upsell opportunities.
• Develop executive-level relationships: Build and maintain partnerships with key senior stakeholders – such as Secretaries of major government departments, Chief Claims Officers at leading insurers, and Heads of Wellbeing at organisations like the Big 4 Banks – to drive engagement and expand Osara Health’s reach.
• Scale processes and leverage technology: Set up and continuously improve Customer Success processes, incorporating new workflows and implementing modern technologies to increase efficiency and enhance the customer experience. Analyse data to identify trends, measure performance, and optimise growth initiatives.
• Lead and mentor the ANZ team: Manage the ANZ Customer Success team, fostering a high-performing, customer-centric culture. Provide leadership, coaching, and support to ensure the team delivers exceptional service and achieves its goals.
• Drive operations in ANZ: Take on broader operational responsibilities within the ANZ market, including contributing to people and culture initiatives (e.g. hiring, training, team culture) and handling some finance-related tasks (such as budgeting or reporting) to support our regional growth.
• Champion customer advocacy: Be the voice of the customer internally. Work cross-functionally with Business Development, Marketing, Product, and other teams to communicate customer needs, address challenges, and drive continuous improvement in our offerings.
• Travel as needed: Represent Osara Health at key meetings and events, be willing to travel to client sites and stakeholder offices across the region to build relationships and support program success.

Skills & Experience:

• 2 years in professional services (law, banking, consulting) or medicine
• High attention to detail
• Strong at developing and maintaining relationships
• Relevant university degree
• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• Ability to multitask, prioritise, and manage time effectively.
• Strong data analysis and interpretation skills 
• Comfortable working in a remote team environment.

Remuneration:

• Annual salary range: A$140-160k, based on skills and experience.

Benefits:

• Established remote-first working culture
• Be a part of fast-growing company making a major impact in healthcare, improving the lives of people living with cancer or caring for someone with cancer
• 8 weeks paid parental leave for primary and secondary carers
• Flexible working arrangements
• Annual budget for professional development

Why Osara Health?

• Great team and company culture with 30+ close-knit team members who are down to earth, hardworking, and kind.
• Opportunity to contribute to a startup with a social purpose.
• We carefully hire the best talent, actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions. Osara Health is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, colour, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, marital status, sexual orientation, or any other basis protected by commonwealth laws.

About Osara Health:

Osara Health was founded in 2015 by cancer specialists to transform the experience of living with cancer. We build support programs and technology designed to support and empower people impacted by cancer. We believe strongly in the power that positive healthy behaviours can have on clinical outcomes, which is why we aspire to be the leaders in behaviour change.

Please apply here.

The Osara Health Team